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Contact Center Solutions

Smart All-in-one solution, Smart Customer Service

iPECS Contact Center Suite is a multi-channel Contact Center solutions package for businesses. Its multiple channels in comprehensive all-in-one solution provide seamless connections for your smart customer services.

Ericsson-LG branded IP Contact Center Solution

As the Ericsson-LG contact center solution, the iPECS CCS has seamless and tighter integration with iPECS-LIK and iPECS-UCP. In addition, with valuable packaging with other Ericsson-LG applications, your contact center agents and staff are able to fully utilize the benefits of Unified Communications, mobility or other performance enhancement applications.

Single, All-in-one Platform

  • Managing telephone, E-mails, faxes, SMS, web call back, call-back in queue, Web chat, Social Networking
  • Different rules for each media or channel
  • Virtual server support for multi-functional servers
  • Agent use the same iPECS CCS DESK agent for multi-media call handling

Cost Control

  • Modular architecture for flexible, scalable and cost effective configuration based on the requirement
  • Cost effective bundles for initial installation
  • Easy addition of modularized functions in options
  • Lower TCO
  • No need additional server for cards
  • Use HMP(Host Media Processing), no dialogic card
  • Less maintenance with no hardware and less servers
  • Prompt respond and real time business rule change with easy self creating Call Flow Design tool
  • Easy and intuitive tools reduce training cost
  • Self service automation reduces bottom line cost

Simple and easy to use

  • CFD(Call Flow Design) for business process set up provides pre-defined best practice Call Flow Sample, simple drag and drop tool, and real time changes without needing to learn complex administration or script.
  • Easy project management for customers & partners allows company to develop its own templates, and faster implement and reduce chance of error.
  • Drag & drop call control
  • Flexible and intuitive Dash board and reports
  • Messenger type of CCS Desk agent

Optional Modules

Case Study – Car Dealership

Case Study – Consumer Services

Choose Radicall as your Telecommunications Partner…

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Radicall provides a number of communication solutions from VoIP, Traditional to Hosted Telecommunication Services. Our mission is to become our customers "single source confidant" we aim to expand on our range of products and provide best of breed solutions in the variety of disciplines that touch the communications branch especially all that is associated with technology and the internet, we believe our values are strong and provide a foundation from which we can build mutualy beneficial and significant long-term business relationships.

INFORMATION

LOCATION

Building G1, 5 Orbit Drive
Albany,
Auckland, 0632,
New Zealand

CONTACT US

0800-RADICALL
0800-723422
support.team@radicall.co.nz

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