Smart All-in-one solution, Smart Customer Service
10,000+ Customers and Partners Globally
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Contact Center Solutions
iPECS Contact Center Suite is a multi-channel Contact Center solutions package for businesses. Its multiple channels in comprehensive all-in-one solution provide seamless connections for your smart customer services.
Ericsson-LG branded IP Contact Center Solution
As the Ericsson-LG contact center solution, the iPECS CCS has seamless and tighter integration with iPECS-LIK and iPECS-UCP. In addition, with valuable packaging with other Ericsson-LG applications, your contact center agents and staff are able to fully utilize the benefits of Unified Communications, mobility or other performance enhancement applications.
FAQS
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While VoIP wasn’t always reliable, it’s now the most reliable and lowest-risk voice communication option for small and medium-sized businesses. But reliability isn’t the only reason to go with VoIP.
- Reliable Internet Connection Required.
- Latency and Jitter.
- No location tracking for emergency calls.
Cell phone users can use mobile VoIP service on their phone with the addition of mobile VoIP software. These are apps offered by VoIP phone service providers customers may already be using at home or at work, such as Vonage or 3CX, or standalone mobile VoIP apps such as Skype, Vyke, or Truphone.
Cell phone users can use mobile VoIP service on their phone with the addition of mobile VoIP software. These are apps offered by VoIP phone service providers customers may already be using at home or at work, such as Vonage or 3CX, or standalone mobile VoIP apps such as Skype, Vyke, or Truphone.
Cell phone users can use mobile VoIP service on their phone with the addition of mobile VoIP software. These are apps offered by VoIP phone service providers customers may already be using at home or at work, such as Vonage or 3CX, or standalone mobile VoIP apps such as Skype, Vyke, or Truphone.
Single, All-in-one Platform
- Managing telephone, E-mails, faxes, SMS, web call back, call-back in queue, Web chat, Social Networking
- Different rules for each media or channel
- Virtual server support for multi-functional servers
- Agent use the same iPECS CCS DESK agent for multi-media call handling
Cost Control
- Modular architecture for flexible, scalable and cost effective configuration based on the requirement
- Cost effective bundles for initial installation
- Easy addition of modularized functions in options
- Lower TCO
- No need additional server for cards
- Use HMP(Host Media Processing), no dialogic card
- Less maintenance with no hardware and less servers
- Prompt respond and real time business rule change with easy self creating Call Flow Design tool
- Easy and intuitive tools reduce training cost
- Self service automation reduces bottom line cost
Simple and easy to use
- CFD(Call Flow Design) for business process set up provides pre-defined best practice Call Flow Sample, simple drag and drop tool, and real time changes without needing to learn complex administration or script.
- Easy project management for customers & partners allows company to develop its own templates, and faster implement and reduce chance of error.
- Drag & drop call control
- Flexible and intuitive Dash board and reports
- Messenger type of CCS Desk agent
Why Customers Choose Radicall
Affordable
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Simple to Set Ip
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Any Device, anywhere, anytime
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Testimonials
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John Doe
Designer
5/5
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John Doe
Designer
5/5
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John Doe
Designer
5/5
